Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days of receipt and payment confirmation. During peak seasons or for large wholesale and pallet orders, processing may take up to 5 business days. You will receive an order confirmation and tracking information by email once your order has shipped.

Shipping Methods

We ship via multiple carriers depending on order size and destination:

• Parcel shipping (UPS, FedEx, USPS) — for individual and small carton orders.
• LTL freight — for pallet orders and larger wholesale quantities.
• Full truckload (FTL) — for truckload and large commercial orders.
• Ocean freight / container shipping — for full 20ft and 40ft container orders. Contact us for export documentation and Incoterms options (FOB, CIF, DDP).

Delivery Timeframes

Estimated delivery times after shipment:

• Parcel orders: 3–7 business days (domestic U.S.)
• LTL freight / pallet orders: 5–10 business days depending on destination
• Truckload orders: Quoted individually based on route and schedule
• Container / international orders: Transit times vary by destination and Incoterms — contact us for details

Delivery timeframes are estimates and not guaranteed. Delays may occur due to carrier capacity, weather, or other factors outside our control.

Shipping Costs

Shipping costs are calculated based on order weight, dimensions, destination, and shipping method. For parcel orders, shipping costs are displayed at checkout. For pallet, truckload, and container orders, freight costs are quoted separately — please contact us or request a wholesale quote for a freight estimate.

Damaged or Lost Shipments

If your order arrives damaged, please photograph the damage and contact us within 48 hours of delivery at [email protected]. We will work with you to arrange a replacement or resolution. For freight shipments, please note any visible damage on the delivery receipt before signing.

International Shipping

We supply international buyers via container and pallet shipments. International buyers are responsible for all import duties, taxes, customs clearance fees, and any other charges applicable in the destination country. Contact us at [email protected] to discuss your requirements and available Incoterms.

Contact Us

For shipping questions, freight quotes, or order status inquiries, please contact us:

• Email: [email protected]
• Phone: 443-787-9182