Return Policy
Last updated: September 2026
Return Window
We accept returns within 30 days of the delivery date for eligible items. To initiate a return, please contact us at [email protected] within this window with your order number and reason for return.
Eligible Items
To be eligible for a return, items must be:
- In their original, unused condition
- In original packaging where applicable
- Not damaged due to improper handling or storage after delivery
Non-Returnable Items
The following items are not eligible for return:
- Edible salt products that have been opened or used
- Custom or private-label orders
- Wholesale, pallet, and full-container orders (unless defective or incorrectly shipped)
- Items damaged due to improper storage or handling after delivery
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the damage and your order details. We will arrange a replacement shipment or issue a refund at no additional cost to you.
Return Process
- Email [email protected] with your order number and reason for return.
- We will review your request and provide a return authorization and shipping instructions within 2 business days.
- Ship the item(s) back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error.
- Once we receive and inspect the returned item(s), we will process your refund or exchange within 5–7 business days.
Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after processing, depending on your bank or payment provider.
Wholesale & Bulk Orders
Wholesale, pallet, and full-container orders are subject to separate terms agreed upon at the time of purchase. Please review your order confirmation and any applicable sales agreement. For disputes or quality issues with bulk orders, contact us directly to discuss resolution options.
Contact Us
For return requests or questions about our return policy:
- Email: [email protected]
- Phone: 443-787-9182